Support

We read everything that comes in

The quickest way to reach us is the feedback form in the app: open Settings from the gear on the countdown, then Send feedback. It carries the app version with it, which usually saves a round of questions. You can leave your email address off if you would rather not hear back.

Or write to us at support@christmascountdown.fun.

Things that come up

I bought Premium and it is not showing

Open Settings and tap Restore purchases, while signed in to the same App Store or Google Play account you bought it with. Purchases belong to the store account, not to us, so they survive a new phone and a reinstall. On the App Store, Premium can be shared through Family Sharing; Google Play does not share in-app purchases between family members.

I want a refund

Refunds are handled by the store that took the payment: Apple's Report a Problem page or Google Play's refund page. This does not affect any legal right you have if something is faulty or not as described.

A window will not open

Windows unlock at midnight on their own date, in your phone's own time zone. Window 9 opens on 9 December and not before — the app will not say what is inside until then. If the date on the phone is wrong, the calendar will be too.

The daily reminder is not arriving

The reminder is set by the phone, not by us, so check that notifications are allowed for Christmas Countdown in the phone's own settings. It only runs from 1 to 25 December, it is off until you turn it on, and it skips a day whose window you have already opened.

I saw an advert I do not think a child should see

Please tell us, with a description or a screenshot. We do not choose the individual adverts — Google supplies them, and we ask for only content rated suitable for all ages — but we can block an advertiser or a category, and we will. Premium removes adverts entirely.

I want everything deleted

Almost nothing leaves the phone in the first place. Deleting the app clears the calendar, the settings and the scores; your iCloud or Google backup is managed in your own account's settings. If you have sent us feedback and want it removed before it ages out, email us from the address you used.

Privacy and terms

The privacy policy and the terms of use are the same text the app shows under Settings.